Refund policy
Return & Refund Policy
At EuroGains, we want you to be satisfied with your purchase.
Returns
- Returns are accepted within 30 days of delivery.
- Items must be unused, in their original condition, and in the original packaging.
- Proof of purchase is required for all returns. A 30-day return window is a common e-commerce practice.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Downloadable software or digital products
- Personalized or custom-made products
- Clearance or final sale items
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be issued to your original payment method within 5–10 business days.
- Shipping costs are non-refundable unless the item arrived damaged or incorrect. Similar refund processing terms are commonly used by online retailers.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery. We will arrange a replacement or full refund.
How to Start a Return
Email: support@eurogains.com
Please include:
- Your order number
- Reason for the return
- Photos (if the item is damaged or incorrect)
Contact Us
For questions regarding returns and refunds, contact:
support@eurogains.com